Delivery

We post all orders, unless otherwise stated, within 3 business days of the order date (excludes Saturdays and Sundays). We currently cannot provide tracking for parcels and hold no responsibility for items when in Royal Mail's hands. If you wish for a recorded postage method please contact us and we will invoice you the total amount for posting your items. We have the right to cancel orders to any country we feel necessary. This does not affect your statutory rights.

If you wish to cancel your order please email veuxdoo@hotmail.com with the header ‘CANCEL MY ORDER’ within 6 hours of placing an order for UK delivery and within 24 hours of placing an order for EU or International delivery.

For international deliveries, customs charges may be incurred once the parcel reaches its destination. These charges are the responsibility of the recipient. Customs policies & import duties vary from country to country. We can not estimate these charges so if you are unsure, please check with your local customs authorities.


PLEASE NOTE: The below charges only currently apply to jewellery. All clothing is only available to be shipped to the UK and Ireland - these postage costs are calculated based on size and weight.



UK Delivery - £1.95

Orders will be sent Royal Mail Signed For 1st Class delivery with an estimated delivery time of 1 - 3 days from dispatch. A signature is required upon delivery.


EU Shipping - £7.95

Orders will be sent Royal Mail International Signed For with an estimated delivery time of 5 - 8 days from dispatch. A signature is required upon request.

Currently only shipping to Austria, Belgium, Denmark, Estonia, Finland, France, Germany, Latvia, Luxembourg, Malta, Netherlands, Poland, Portugal, Republic of Ireland, Spain and Sweden.


International Shipping - £10.00

Orders will be sent by Airsure with an estimated delivery time of up to 10 days from dispatch. This method does not require a signature.

Currently only shipping to Australia, Canada, Switzerland and United States of America.



Returns:

If you have not received your order or want to return an item for a refund please contact us with any questions or queries. Returned items must be received within 14 business days of being sent out. Items must be returned in original condition with original tags or a refund will not be given. Non refundable items include: discounted items, sale items and pierced jewellery unless faulty. Refunds will not include postage costs incurred for the item's return, these are the buyer's responsibility.